Complaints Policy

Smith Joinery & Building Services

Last updated: 13 November 2025

1. Purpose

We aim to provide high-quality workmanship and excellent customer service. If you are unhappy with any part of our service, please tell us so we can put it right.

2. How to Make a Complaint

Please email us at [email protected]. Include your name, contact details, and a brief description of your concern.

3. What Happens Next

• We will acknowledge your complaint within 5 working days.
• We will investigate and aim to reply with a resolution within 14 working days.
• If we need more time, we will tell you and explain why.
• We will provide a clear explanation of any outcome and any steps we will take to resolve the issue.

4. Further Action

If you remain dissatisfied after our response, you can seek independent advice (for example, via Citizens Advice or your local Trading Standards office).

5. Contact

Email: [email protected]